Abstrata Earrings

We are committed to only the best quality, as we work hand in hand with our carefully chosen manufacturers. Our jewellery is handcrafted and to achieve our quality standards, we have consistent and strict quality controls.

GENERAL CARE TIPS

Caring for your pieces will help ensure its beauty, lustre and longevity. Here are some helpful tips from us on how to care for and maintain Neena’s jewellery.

- How to clean? Use a clean, dry flannel. If your piece stained with something that needs water to clean, use a soft, damp bristle brush and gently wipe only in the dirty spot. If necessary, use a little coconut soap or yellow soap.

Allow it to dry in the shade. NEVER USE CHEMICAL.

- What to avoid? Our products are made of 100% cotton rope, a delicate natural fibre and have metals and other accessories that need care. 

Therefore, never wet your pieces with perfumes, moisturisers, sea or pool water and cosmetics in general. It is also not recommended to try to change the shape of the earrings that have wire inside, you can ruin your piece.

- Where to store? Always away from the sun - for greater colour conservation, and in a dry and ventilated place, because cotton is a natural fibre, it can mould when stored in excess humidity.

That's all to keep your piece beautiful and brand new for much longer <3

WARRANTY & ALLERGY INFORMATION

All the pieces in our jewellery collection come with a one-year warranty from their date of purchase.

Particularly concerned and attentive to the quality of our jewellery and the well-being of our customers. Our entire Neena jewellery collection is made with nickel-Free, cadmium- Free, and lead-FREE, hypoallergenic, and safe from toxins all with accordance to European regulations.

*Please note, some people are still allergic to noble metals such as silver, gold, copper, among others. We advise that people who are hypersensitive to metal allergies don't wear our jewellery. For more information, please contact us.

Please note, the warranty does not apply to defects or damages caused by improper use or negligence. The warranty does not cover any stone loss, it is just for plated issue.

1. Our customer service first checks the picture to see whether the defect is a warranty claim.
2. In the event of a warranty claim, you will receive a free return receipt to send the item to our Complaint and Warranty Department.
3. Please also fill out the warranty form completely and put it in the package. The application serves to identify your return and is therefore extremely important.
4. Our warranty department will review the case within 7 days of receipt and will repair/replace the item free of charge if necessary.

JEWELLERY REPAIR & OTHER QUERIES

Have you accidentally broken your jewellery or have you another jewellery care question? Contact us at info@neenajewellery.co.uk. We will do our best to make your jewellery glow as new. (when it is possible).

If your jewellery has lost its gold tone and you still love them, contact us at info@neenajewellery.co.uk, and find out more information about our plating service, with which you will be able to make your pieces shine again like they did when you bought them.